Privacy Policy
1. Information Collection
We collect:
- Personal Information: Name, contact details, delivery address.
- Usage Data: Order history, preferences, device information.
2. Use of Information
Collected data is used to:
- Process and deliver orders.
- Improve our services.
- Communicate with users about orders and promotions.
3. Data Sharing
We may share information with:
- Restaurants: To fulfill orders.
- Delivery Partners: For order delivery.
- Third-Party Services: For payment processing and analytics.
4. Data Security
We implement appropriate security measures to protect user data. However, no method is 100% secure, and we cannot guarantee absolute security.
5. User Rights
Users have the right to:
- Access their data.
- Request corrections.
- Delete their account.
Delivery Partner Terms
1. Onboarding
Delivery partners must:
- Provide valid identification and necessary documentation.
- Complete any required training sessions.
2. Responsibilities
- Timely Deliveries: Ensure orders are delivered promptly.
- Professional Conduct: Maintain courteous behaviour with customers and restaurant staff.
- Compliance: Adhere to all traffic laws and safety regulations.
3. Earnings and Payments
- Compensation: Based on deliveries completed, with potential incentives.
- Payment Schedule: Payments are processed weekly.
4. Conduct and Termination
- Code of Conduct: Any misconduct may lead to suspension or termination.
- Termination: Tipplr reserves the right to terminate partnerships for violations of terms.
Refund & Cancellation Policy
1. Cancellations
- Before Acceptance: Orders can be cancelled without penalty.
- After Acceptance: Cancellations may not be possible; if allowed, a cancellation fee may apply.
2. Refunds
Refunds are applicable in cases such as:
- Order not delivered.
- Incorrect or missing items.
- Food safety concerns.
Refund requests must be made within 24 hours of delivery.
Safety & Conduct Policy
1. User Conduct
Users are expected to:
- Treat delivery partners and restaurant staff with respect.
- Provide accurate delivery information.
2. Delivery Partner Conduct
Delivery partners must:
- Maintain professionalism.
- Report any incidents immediately.
3. Reporting Issues
Any misconduct or safety concerns can be reported through our support channels. Tipplr will investigate and take appropriate action.
Grievance Redressal
For any complaints or concerns:
- Email: support@tipplr.in
- Phone: +91-8929221233
- Address: Tipplr, No 12, Cunningham Crescent Road, Bangalore – 560052
Our Grievance Officer will acknowledge complaints within 48 hours and aim to resolve them within 30 days.
